What is your cancellation policy?

As a customer courtesy, we will call you with an appointment reminder the day before your visit.

We understand that everyone has the unexpected occur, but we would appreciate 24-hour cancellation notice.  Cancellation notice of less than 24 hours may result in a 25% charge to compensate the affected staff member.

What happens if I am late for an appointment?

We all live in fear of Atlanta traffic, but we count on your best effort to arrive a few minutes prior to your appointment.  It will allow you to take a minute to relax and enjoy a complimentary beverage or piece of cake.

If you should get tied up and run late, we will make every effort to still accommodate you.  We reserve the right to adjust your spa service to fit the available time remaining.

Do you have gift certificates and/or special packages?

Gift certificates can be purchased at our front desk for specific services or for any dollar amount.  We also take phone orders with a credit card.

When purchasing multiple services, we will customize a spa package to fit your needs.  A 10% discount is applied on any series of four (4) spa services – Skincare and Body Therapy.

Is your salon family friendly?

We have entire families that are our customers, but it is also our goal is to create a safe haven from the trauma of daily life. 

We do allow children in the salon if they are well-behaved and supervised.  We do not provide daycare and expect you to use good judgment when bringing any children with you.

Is a tip for the staff member included in your prices?

It is your privilege to show appreciation for great service.  For this reason, we have not included any gratuities in our pricing.  Please feel free to tip as you would for great service in a restaurant.

Do you do special packages for wedding parties?

Our salon has wonderful reputation for our special occasion hair and make up.  We recommend an initial consultation at the shop to discuss your specific needs.  Many brides treat themselves and their bridal party to a day at the spa before the wedding.

We recommend booking about two months in advance - both the bride’s practice up do and the wedding day schedule.  A deposit of 50% will be required at the time of booking.

What do I need to bring for my day spa appointment?

A spa wardrobe is provided for your use during treatments including a robe, towels, and spa slippers.  You will have a compartment for your personal belongings.  If you use our shower facilities, all grooming items are provided. 

Jewelry is not recommended as most treatments require you to remove all jewelry.  The Blue Fox will not be responsible for any lost items.

What is your return policy?

Our policy varies by product category.  The Blue Fox carries over 20 different lines of hair care products and all manufacturers in the beauty industry will accept returns as long as 80% remains in the bottle.

With antiques and one-of-kind items, we follow the industry standard that all sales are final. 

General gift items (in unused condition) are returnable within 45 days of their purchase.  All other return issues will reviewed on a case by case basis and the decision of The Blue Fox will be final.